"PayServ Systems has immensely enhanced our department’s efficiency. Tasks as important as payroll, as repetitive as data entry and as focal as onboarding have completely evolved from old paper forms and spreadsheets to new seamless, integrated, clean processes with Payserv and workforce thrive.

Starting with our most daunting task, payroll for 800 employees – this used to be a week-long mission. Payserv has created custom reporting, automatic emails, scheduling templates, time and labor rules, custom exceptions flags, and import templates that have reduced payroll processing to a fraction of the time! This can now be completed in one morning!

Onboarding used to be an entire full-time position in our company. This system has simplified our processes into easy checklists with step-by-step instructions. Now, our new hires are simply texted a link to set up an account, password, and log in – here they can review and acknowledge company handbooks, policies, job descriptions, government forms, and more before they even come in for their first day of work. PayServ’s integration with E-Verify has allowed HR to train a representative at each of our locations to onboard new associates providing a seamless information transfer process. This can happen at a store level rather than only at corporate.

Reporting has become crucial for our team as it relates to payroll allocations, scheduling, attendance tracking, and all things benefits. Every custom field, report, and calculated column that we have requested, our PayServ support team has exceeded expectations in response time and ability to execute extremely intricate and specific requests.

Overall, our switch to PayServ has been well received by all parties and continues to exceed our expectations with technology and customer service. We sincerely thank you for your attention to our needs, as your superior customer service allows us to serve our associates better every day."

Amber Mye: HR Generalist and Melody Mullet: Onboarding/Benefits